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Senior Business Analyst

at Spectrum

Posted: 4/25/2019
Job Status: Full Time
Job Reference #: 1434523
Keywords: financial

Job Description

Business Title
Sr Business Analyst

Posting Location
United States - Colorado - Greenwood Village

Posting Job Description
JOB SUMMARY
This position is responsible for leading product lifecycle and development initiatives for our Charter email services and applications. This role will focus on defining cross-functional requirements and developing Charter’s product set to meet evolving customer needs and business opportunities. In collaboration with Marketing, Operations, IT, and Engineering, this position will drive execution of  approved plans to deliver an industry leading customer experience.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience
  • Deeply understands industry best practices in product development process specific to the Cable or telecommunications space and translate appropriate steps for unique organization and market position.
  • Subject matter expert on email platforms including backend architecture, email delivery, webmail and email clients for both residential small business customer use.
  • Supports the development and communication of Product Strategies dependent on new services/features to drive financial results.
  • Informs and assists with gathering information to translate high-level process goals into specific sub-processes with appropriate documentation, develop communication plan for stakeholders and process participants.
  • Works with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.
  • Ensure complete analysis and understanding of interdependencies, business risks, and mitigation that could impact or be impacted by the delivery of new products, services, processes and/or support technologies
  • Leads product launches and enhancements of products across Charter’s service and application portfolio, including working cross-functionally with Engineering, Marketing and Operations divisions within Charter.
  • Ensures communication with all stakeholders is being managed effectively.
  • Perform other duties as required
 
PREFERRED QUALIFICATIONS
Skills/Abilities and Knowledge
  • Ability to read, write, speak and understand English
  • Product Management and/or Product Development Experience
  • Technological and experiential knowledge of email platforms
  • Ability to analyze and interpret data and synthesize recommendations
  • Ability to quickly identify business problems/opportunities
  • Ability to communicate orally and in writing in a clear and straightforward manner
  • Ability to communicate with all levels of management and company personnel
  • Ability to define key performance indicators / metrics
  • Ability to document, prepare and present data-driven presentations
  • Ability to make decisions and solve problems while working under pressure
  • Ability to manage multiple projects at one time
  • Ability to prioritize and organize effectively
  • Ability to show judgment and initiative and to accomplish job duties
  • Ability to supervise and motivate others
  • Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
  • Working knowledge of Agile and Waterfall development methodologies
  • Cross-functional management skills
  • Knowledge of process and project management
  • Strong business sense and sense of urgency to achieve business results
 
Education
BA/BS degree in discipline related to the telecommunications field or operational/process optimization; Software Engineering or Information Technology preferred
 
Related Work Experience 
  • 5 years of Business Operations Analysis experience
  • 5 years of Project management experience
  • 5 years of Product Development
  • 10 years of Telecommunications experience
 
WORKING CONDITIONS
Office environment. Limited Travel
 

Requisition #
234252BR

Job Code
BGN349 Sr Business Analyst Exempt

Position Type
Full Time

Area of Interest
Business Affairs/Development/Analysis

Business Unit
Cable Operations

Location
6360 Fiddlers Green

FCC Unit
13541

Account Code
O01-90601-990

Controlling Establishment ID
01930 - Greenwood Village 6360 Fiddler

More on Spectrum
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Work State
Colorado

Work City
Colorado - Greenwood Village

Posting Job Title (Do Not Exceed 250 Characters)
Senior Business Analyst

Zip Code
80111

LA Background Verbiage Alt Loc
A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.