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Systems Engineer III - Video Systems Support Center

at Spectrum

Posted: 8/9/2019
Job Status: Full Time
Job Reference #: 1465950

Job Description

Business Title
Systems Engineer III

Posting Location
United States - Colorado - Greenwood Village

Posting Job Description
JOB SCOPE:

The Systems Engineer III in Video Support Center-Systems is responsible for providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation. The Engineer is also responsible for reliable, consistent operation of these systems to provide a quality entertainment and information experience for our customers. The video systems included in this team’s purview include Video Back-Office Systems, Conditional Access Systems, Switched Digital Video Systems and Video on Demand Systems.

DUTIES AND RESPONSIBILITIES:
  • Responsible for providing Tier 2 and Tier 3 support for the resolution of outages and service impairments in a 24x7x365 operation
  • Programming, trouble resolution, operations and maintenance of systems, applications and equipment used in the provisioning and delivery of Interactive Services by providing support for all video systems within Charter Communications
  • Also responsible for reliable, consistent operation of these systems to provide a quality entertainment and information experience for our customers
  • Lead initiatives and mentor other team members
BASIC/MINIMUM QUALIFICATIONS:
  • Bachelor’s degree in Computer Science, Engineering or related field and/or equivalent work experience.
  • Minimum of (3) years of experience working with Unix/Linux based client/server systems and applications
  • Minimum of (3) years of experience performing application configuration, programming, installation, and maintenance within a Systems Administration capacity
  • Must be able to work the following schedule: Wednesday thru Saturday - 9:00 PM to 8:00 AM
ADDITIONAL JOB REQUIREMENTS:
  • Advanced experience working with Unix/Linux operating systems; specifically experience with RedHat, and Solaris
  • Experience leading systems and applications support for complex, high-reliability systems and architectures supporting video services or back-offices
  • Advanced experience and knowledge of VOD systems including AMS, catchers, caches, streamers and associated VOD back-offices
  • Advanced experience and knowledge of Conditional Access controllers such as Cisco DNCSs and Arris DACs
  • Solid experience and knowledge of Switched Digital Video systems from vendors such as Arris and Cisco

PREFERRED QUALIFICATIONS:
  • Ideal candidate will have five years of Systems Engineering experience
  • Direct experience and expert knowledge of Charter back office systems such as Mystro and Spectrum
  • Working experience within Telecommunications industry
  • System Administration of complex Unix environments and associated certifications (RHCSA, RHCE)
  • Ability to lead team of System Engineers in troubleshooting


Requisition #
243761BR

Job Code
ISY350 Systems Engineer III Exempt

Position Type
Full Time

Area of Interest
Engineering, Information Technology Services, Network Operations, Software Engineering, Technical Support, Video Operations

Business Unit
Network Operations

Location
6175 S Willow Drive Suite 100, 110, 200, 300, 400, 500, 600, 700, 800, 900

FCC Unit
13541

Account Code
V10-90109-521

Controlling Establishment ID
01905 - Greenwood Village S Willow Dr.

More on Spectrum
The Spectrum brands (including Spectrum Networks, Spectrum Enterprise and Spectrum Reach) are powered and innovated by Charter Communications. Charter Communications reaffirms its commitment to providing equal opportunities for employment and advancement to qualified employees and applicants. Individuals will be considered for positions for which they meet the minimum qualifications and are able to perform without regard to race, color, gender, age, religion, disability, national origin, veteran status, sexual orientation, gender identity, or any other basis protected by federal, state or local laws.

Work State
Colorado

Work City
Colorado - Greenwood Village

Posting Job Title (Do Not Exceed 250 Characters)
Systems Engineer III - Video Systems Support Center

Zip Code
80111