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Associate Audio Visual Network Engineer (Entry Level)

at TTEC

Posted: 5/15/2019
Job Reference #: 02D35
Keywords: electronics

Job Description


Junior Desktop & Video Support Technician

 

 

Attract, develop & engage a world-class workforce

 

ABOUT Ttec

 

For more than 30 years,Ttec has anticipated customer needs and stayed ahead of consumer demands. Asthe leading global provider of technology-enabled customer experiencesolutions, Ttec designs, enables, manages, and grows superior customerexperiences that drive shareholder value. Simply put, we help companies growthe value of their business by growing the value of their customer base. Fromdesign to delivery, our comprehensive solutions create value across the entirecustomer life cycle with industry-specific services. 

 

Our capabilitiesinclude: 

 

* Design: CustomerStrategy Services

* Enable: CustomerTechnology Services

* Manage: CustomerManagement Services

* Grow: Customer GrowthServices

 

Position Summary

 

Reporting to the NorthAmerican Site Technology Manager, this position will handle a variety of tasksassociated with the Desktop Operations and Video Engineering departments.

 

Primary Responsibilitiesand Duties

 

* Assist Desktop Staffwith configurations, installations and ongoing upkeep of desktops, laptops,peripheral equipment and software as per our standards and guidelines

* Update and maintainnew and old inventory associated with Desktop Operations and Video Engineering

* Decommission ofobsolete and/or broken equipment as required using internal processes

* Assist with VideoMeeting setups, testing and event functions as required - this will includesetting up our Mobile Video Unit as requested

* Assist with thetesting and deployment of new applications and systems for Desktop Operations

* Work Tier I ticketsassociated with Desktop Operations and Video Engineering via our internalticketing system

* Help organize andmaintain both Desktop and Video Lab environments and storage areas

* Assist with the cablemanagement of all conference rooms

* Assist with assettagging equipment in accordance to policy

* Follow up on warrantyservice calls for broken equipment

* Performs other relatedfunctions as assigned by the immediate manager with a moderate level ofsupervision

 

Knowledge and Skills

 

* Ability to clearlycommunicate technical concepts to non-technical people, Global Teams andManagement

* Ability to recognize,analyze, and effectively solve basic problems in a timely and organized manner

* Ability to multi-taskin a fast-paced environment

* Must be self-motivated

* Basic understanding ofvarious Microsoft Office Operating Systems and products (i.e. Word, Excel,PowerPoint, etc.)

* Ability to create andmaintain various forms of documentation

* Must possess provenproblem solving skills, critical thinking skills and the ability to effectivelyread, write and give oral presentations

* Interact withemployees, customers and colleagues effectively on a professional-level

* Must be able to workat heights and lift up to 50 pounds and move up to 75 pounds

* Basic knowledge ofnetworking and related services (TCP/IP, DNS, DHCP, etc.)

 

Experience and Education

 

* Associate or Bachelordegree in electronics or closely related degree, networking, or equivalentexperience preferred

* 1-3 years of desktopsupport experience preferred

* 1-3 years of videoconferencing experience preferred

* Basic experience withsetup, configuration, troubleshooting of desktop/laptop hardware and software(Windows and Mac OS)

* Basic experience withWindows and Mac OS desktops/laptops, as well as Android, and iOS devices in anetworked or lab environment

* Proficiency with MSOffice (Excel, PowerPoint, Word, Visio, etc)

* Basic understanding ofMicrosoft products/systems and their administration

* Basic understanding ofApple Mac products/systems and their administration

 


 


Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

 

 

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!