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Director - Sales Operations - Healthcare - Remote


Posted: 10/17/2019
Job Reference #: 02IP9
Categories: Sales
Keywords: sales

Job Description

Service Delivery Director


**This is an Operation Lead roledriving a fast-paced Sales culture in the Healthcare Industry. Must be ableto lead the team to design, deliver and drive a sales culture, process andoutcome. **


When everything's connected, howwe connect is everything and we'd like to connect with you too!  We arelooking for you to help us deliver amazing customer experiences as a ServiceDelivery Director with TTEC.


About TTEC

We help global brands provide a greatexperience to their customers, build customer loyalty, and grow their business.We were founded on one guiding principle: customer experiences that are simple,inspired, and more human deliver lasting value for everyone. Your role bringsthat principle to life. 


Life at TTEC

As a global company, we're alwayson. When one of us is going to bed, a coworker half-way around the world hasalready had their coffee (or tea) and is ready to grab the baton and run withit. We work at a fast pace around here and we're not one for keeping the statusquo. But just because we're busy, it doesn't mean we don't know how to havefun. We're passionate about throwing company events that bring us together tolaugh and celebrate each other's achievements. We're also big on taking timeout for professional development and giving back. So, if you're looking for awork-life full of purpose, passion career potential, keep reading



What You'll be Doing

Looking for an opportunity tomanage the overall client relationship with an iconic services brand? In thisrole, you'll also be responsible for associated operations and maximizingresources for optimal success in attaining the revenue goal for a single ormultiple line(s) of business. You'll work strategically to improve processesand performance that enhance bottom line results. And with this role, you'llbring the vibrant, upbeat TTEC culture to life as a brand ambassador.


On a typical day, you'll:

  • Achieve 100% contractual bonus goals, revenue generation, expenses, forecasting, and financials
  • Manage day-to-day operations and deliverables
  • Improve the key success metrics associated with goals. These include:
    • Forecasting accuracy
    • Revenue and margin goals
    • Client, customer, and Employee satisfaction scores
    • Call volume projections
    • Contractual bonus goals
    • Contractual client metric goals
  • Drive client message, actively manage staff, engagement, and productivity
  • Manage the communication with clients and business partners

Why You? What You Bring:
Connections are everything here at TTEC. That means we connectwith our customers, our teammates and most importantly with you.  And theability to connect yourself is what you bring to the table along with thefollowing:

  • Ability to lead and partner successfully with teams, management and client
  • Ability to manage multiple, complex, on-going tasks and projects
  • High level of integrity, judgment and follow through
  • Strong coaching, people, and leadership skills
  • Strong attention to detail
  • Strong analytical, verbal and written communications skills
  • Technology acumen and reporting
  • Strong coaching skills
  • Call center experience

Why TTEC? What We Offer:

When you join TTEC, you becomepart of the family. Because we want to see you succeed and thrive, we offerbenefits and perks such as the below to support your quality of life, goals,and future needs:


Be Financially Sound

We want you to reach yourpersonal and professional goals and offer financial benefits such as: Healthand flexible spending accounts

·       Retirementplans

·       Tuitionreimbursement programs

·       Financialwellness program


Be Developed
We believe in investing in our people and their career development, which iswhy we offer a variety of courses and programs that enable you to develop newskills and gain new insights such as:

·       Mentorshipprograms

·       OurWomen in Leadership program connects employees globally with learning,networking and mentoring opportunities

·       Professionaldevelopment courses in TTEC University

·       Scholarshipprogram and tuition reimbursement

·       Visibilityin our global career pathing and internal mobility opportunities


Be Healthy
We support healthy living and have the tools and resources to help you such as:

·       It'sOk, We're All Human wellness program

·       Wellnessincentives

·       Companyhealth and wellness programs

·       Dedicatedhealth and wellness navigators and employee assistance programs

·       Generouspaid time off and other leave of absence programs


Be the Difference

You'll have the opportunity tomake a positive impact in your community:

·       Throughour employee-driven global grant program, you'll have the unique opportunity toapply for a grant focused on helping a local educational organization in yourcommunity

·       Ourteam helps fundraise and volunteer their time in their communities


TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TeleTech is an Equal Opportunity Employer.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!