Receive alerts when this company posts new jobs.

Similar Jobs

Job Details

Information Security Associate Analyst


Posted: 12/3/2019
Job Reference #: 02KMN

Job Description

Are you ready to advance your IT security career with a global company?

TTEC is seeking a Security Operations Analyst.  This person will manage, maintain, and monitor TTEC security solutions and provide Tier-1 Support and Security Incident Management.


The Security Operations Analyst will perform a variety of security duties and will ensure they are fulfilled in a timely, co-operative and professional manner.  The Security Operations Center (SOC) will interact frequently with Information Security, and other members of the technical teams at TTEC, so it is important to communicate clearly and concisely.  Additionally, the SOC will work very closely with the IT Operations and Engineering teams, so will need to bring or develop a good all-round understanding of systems and networks.  Must be able to work night shift 10p-6a. Diligence and attention to detail are also key skills along with the ability to multi-task and prioritize work appropriately.


The SOC provides 24x7 security operations monitoring and support for the TTEC core network and services.  SOC Analysts must be eager and quick to learn, be clear communicators and must be able to use their initiative and analytical skills to tackle a broad range of problems.


What you'll be doing:

  • Monitor security tools (Intrusion Detection Systems, Intrusion Prevention Systems, Anti-Malware, Firewalls, Centralized Logging system, Security Information and Event Management tools)
  • Identify current and potential problem areas, escalating and responding as appropriate
  • Monitor several industry sources for threat information and information security risks and recommends risk mitigation strategies
  • Perform vulnerability scanning, analysis, notification, and follow-up
  • Monitor Global Information Security Mailbox and route requests and questions appropriately


  • Knowledge of basic information security principles, concepts, practices
  • Knowledge of networks and operating systems
  • Ability to provide technical advice, guidance, and recommendations to management and other technical specialists on critical information technology security issues
  • Ability to assess risk factors and advise on vulnerability of attack from a variety of sources
  • Ability to create or review procedures for protection of systems and applications
  • Ability to ensure coordination and/or collaboration on security activities
  • Strong analytical skills and able to collate and interpret data from various sources
  • Ability to assess and prioritize faults and respond or escalate accordingly
  • Beneficial experience includes:
    • Security incident detection, response, remediation
    • Cyber threat and vulnerability analysis and remediation
    • Assessing and remediating Microsoft enterprise vulnerabilities
    • Security metrics development and management
    • CIRT/CERT experience
    • Experience with any Vulnerability Scanner (nessus experience ideal)


  • Security Certifications, such as: CISSP, GIAC certifications, Security , CISCO, Red Hat, or Microsoft certifications
  • Experience with trouble ticketing systems

Education and experience:

  • Level I, Candidate will possess 0-1 years of experience in Information Systems or IT security-related functions. IT degree and/ or training is very helpful.
If you are interested in applying for this position, please go ahead and apply immediately for consideration. 
Who We Are:
TTEC is a pioneer in customer experience, engagement and growth solutions. Our 40,000 employees serve customers in more than 80 countries and 50 languages across social, mobile, and digital channels.   We utilize a holistic approach, applying solutions from two centers of excellence, Engage and Digital, to help companies provide an amazing experience to their customers, inspire customer loyalty, and grow their business. Our employees live by a set of customer-focused values that guide relationships with clients, their customers and each other.
What We Offer:
Performance equity, variable incentive bonus plan, 401K company match, tuition reimbursement
Global career mobility, professional development, employee recognition programs
State of the art technology which allows for seamless global connectivity
Rich wellness program and incentives
Learning and career growth opportunities via our global footprint
TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. #LI-WB1
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!