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Senior Technical Project Manager

at TTEC

Posted: 5/23/2019
Job Reference #: 02E8P
Keywords: computer, technical

Job Description

IT PMO Project Manager

TTECis seeking an experienced IT PMO -ProjectManager to join our Global IT PMOteam at our Global Corporate Headquarters, based in Englewood, Colorado.

Our global IT PMO Organizationsupports the Global IT Team, in providing services to the entire enterprisethat encompasses over 40,000 users across our businesses aligned in fourpillars - Customer Care, Technology Services, Strategy Services, & GrowthServices.


What you'll be doing: 

ThePosition of IT - PMO Project Manageris a project role within the IT PMO - Delivery Team.  This position is critical to the success ofthe IT PMO - Delivery Team, and has a solid career path into senior projectleadership roles within the IT PMO.  Thisposition manages the initiation, planning, execution (including managing andcontrolling), and closing of small to large Project within the IT PMO ManagedProject Portfolio, following the defined IT PMO Project DeliveryLifecycle. 


Key RoleResponsibilities will include:

(The following duties and responsibilities generallyreflect the expectations of this position but are not intended to beall-inclusive.)


·       Project Delivery

o  Accountablefor Quality Delivery

o  Managethe Project Scope

o  Createand manage a detailed Project Schedule

o  Managethe Project Budget (Future State)

o  DriveProject Activities

o  CommunicateRisks and Manage Issue Resolution

o  Followsthe defined Project Delivery Process (PDLC)

·       Project Leadership

o  DefineTeam Interactions

o  SetExpectations for All Stakeholders

o  Manage/ Resolve Conflict and Uncertainty

o  Collaboratewith Project Delivery Partners

o  Maintaina neutral presence within the project team

·       Voice of the Project

o  Primarysource for Project Information

o  Partnerfor the Business Owner / Sponsors

o  Coordinateall communication for Project Team

o  Engagedwith all Project Stakeholders / Sponsors

o  Responsiblefor regular Project Status Updates

·       Facilitates thecapturing and prioritization of project requirements

·       Leads, plans,schedules, tracks, and manages project deliverables, goals, and milestones;adjusts project plans and/or resources to meet changing needs and requirements

o  Assessesrisks and creates strategies for risk mitigation and project contingencyplanning

o  Designsand maintains project documentation

o  Identifiesand resolves project issues; ensures appropriate communication to projectstakeholders

o  Createsand executes project work plans and revises as appropriate

·       Manages project scopeand the change control process as appropriate

·       Develops project plansand team assignments

o  Directsand monitors daily work of teams including progress toward goals

o  Identifiesresource needs and secures as needed

o  Providesday-to-day direction and oversight over project engineering teams

·       Analyzes OrganizationalChange Management (OCM) hurdles and devises/executes plans to overcomeresistance and foster adoption of project deliverables

·       Monitors, reviews,and/or appropriately escalates functional, quality, and timeline issues

·       Develops and executes procurementmanagement plan in association with Procurement and the vendor management plan

·       Ensures project plansand all project documents are complete, current, and appropriately stored

·       Delivers engaging,informative, well-organized presentations

·       Assists customersremotely over the phone using remote control software or in person

  • Performs other duties and responsibilities as assigned including but not limited to:

o  Holds/attendsteam meetings, phone conferences, and training as needed

o   Knows, understands, andfollows teammate guidelines, employment policies, and department or companyprocedures

 

What you'll bring to us:

  • 4 years of Project Management Experience
    • Minimum of four (4) years' experience managing IT projects / programs
    • Experience with projects in multiple technologies and functions required
    • Demonstrated experience in resource management and change management techniques preferred
  • Project Management Institute - Project Management Professional Certification (PMI-PMP) is desired but not required.
  • Proven experience in a project management position, using standard SDLC/PDLC practices
  • Demonstrated ability to transfer skills and knowledge to a high performing team
  • Ability to integrate and align strategy across functions, processes and teams
  • Proven ability to implement improved business processes working in a dynamic and fast-paced environment with tangible results

Whatskills you'll need:

  • Implementation, technical design, and process improvement project experience
  • Excellent oral, written and interpersonal communication skills
  • Demonstrated stakeholder management and enterprise relationship building experience
  • Proven ability to organize and prioritize personal tasks and activities and those of project team members as necessary

·       Demonstrated strengths in organization, reasoning, critical thinking,and problem-solving skills along with attention to detail

·       Expert computer skills andproficiency in MS Project required; proficiency in MS Word, Excel, PowerPoint,SharePoint and Outlook required

·       Commitment to TTEC's Core Values ofLead Every Day, Do The Right Thing, Reach For Amazing, Seek First ToUnderstand, Act As One, and Live Life passionately, with the ability todemonstrate them positively and proactively to our customers, teammates,managers, and vendors in everyday performance and interactions

 

Who We Are:

TTEC is a pioneer in customer experience,engagement and growth solutions. Our 40,000 employees servecustomers in more than 80 countries and 50 languages across social, mobile, anddigital channels.   We utilize a holisticapproach, applying solutions from our four customer experiencesegments-Consulting, Technology, Care and Growth-to help companies provide anamazing experience to their customers, inspire customer loyalty, and grow theirbusiness. Our employees live by a set of customer-focused values that guiderelationships with clients, their customers and each other.

Our Enterprise Services organization is themachine behind our market-facing product and solution areas, enabling each ofour segments to deliver for our clients. Whether Information Technology, Finance, Accounting, Tax or Treasury,Supply Chain or Legal, or one of our Human Capital team members, we help toguide and simplify TTEC's business processes and operations.

WhatWe Offer:

·       A fun, challenging and rewardingwork environment

·       Performance equity, variableincentive bonus plan, 401K company match

·       Professional development and tuitionreimbursement

·       Paid time off and leave of absenceprograms

·       Cafeteria, fitness center, cardetailing, dry cleaning, postal services, covered parking 

·       Rich wellness program and activitiesalong with wellness incentives

·       Above & beyond employeerecognition programs

·       Access to local discounts toservices and entertainment venues

·       Social activities including employeeevents, social hours, take your kids to work day, holiday luncheons & patiogrill summer concert series

 

 




Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC , and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC .

 

 

Employment Requirements: TTEC requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!