UMB Financial Corporation

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Branch Manager II

at UMB Financial Corporation

Posted: 5/11/2019
Job Status: Full Time
Job Reference #: 1386575
Keywords: teller, banking, credit

Job Description

What You'll Do
The Branch Manager II (BM II) - Consumer Banking leads the execution of client experience force. This includes ensuring all operational policies and procedures are followed including but not limited to branch operations, compliance, audit functionality and cash handling controls within the Branch and sales performance. This role coaches all team members to provide the customer experience that aligns with the branch¿s targeted customer segments. This role is responsible for minimizing operational losses as well as customer attrition. They will coach associates to, and personally, conduct client sessions, extracting client needs, providing financial counsel and establishing financial plans as a trusted advisor which includes coordinating business partners and subject matter experts to meet client goals. The BM II has a responsibility to increase customer satisfaction, revenue and share of wallet through expanding customer relationships. The BM II measures these efforts and is held accountable by service scores, service delivery observations and customer feedback. The BM II is ultimately responsible for the (financial metric(s)) of the branch to include goals and overall growth. The BM II level exercises a high degree of decision-making and handling of products/processes autonomously on a regular and frequent basis, i.e. auto loans and Small Business Banking credit cards.

In addition, this individual¿s role is to create a work environment that fosters teamwork, high morale, and retention of workforce; and demonstrating leadership and resourcefulness in all interactions with employees, colleagues and customers. The BM II will work to deliver the unparalleled customer experience by executing service routines and working with their office team. The role also performs servicing of accounts (opening and transacting), general account maintenance as well as processing most teller transactions including but not limited to: check cashing, deposits, consigned items, savings bonds, and loan payments. The BM II is also responsible for key partnerships (relationships) that are the foundation of the Branch strategy and requires working across departmental leadership lines. Other duties as assigned.

Requisition Number

We strive to deliver the unparalleled customer experience, and show customers they can count on more from UMB. The same is true for our associates. You can count on more benefits, more training, more support, and more opportunity!

What you'll get:
Unique Benefit Programs : We offer a great benefits package including several unique programs like an incentive-based wellness program, parental leave, adoption assistance and health care for you, your spouse or domestic partner, your dependents and even your pets!!
Professional Development: We provide our associates with the tools they need to support their career goals - including training, tuition reimbursement and career guidance.
Community Involvement: Giving back is a big part of who we are! We support several great causes throughout the UMB footprint. We even offer Volunteer Time Off, which allows associates to dedicate 16 hours a year to a worthy cause of their choice.
Culture of Diversity and Inclusion: We are committed to building a strong UMB by hiring talented, high-performing associates with diverse backgrounds. Maybe you simply want to work at a company where you have a voice and an opportunity to share your unique ideas.

Please visit us at to view a list of all available opportunities. UMB is an Equal Opportunity Employer. Principals only. No 3rd parties or agencies, please.

Additional Information
Dual branch role- Cherry Creek and Stapleton.

Work Schedule
Monday-Friday: 8:00am-5:00pm

Division Name
Consumer Services


Preferred Requirements
- 5+ years leadership, associate development and management
- Previous customer service or retail experience

Job Title
Branch Manager II

3515 Quebec Street

Full Time


In this Role, You will Need
-Demonstrated skill of people development
-Advanced proficiency in branch operations and teller functionality
-Knowledge of banking products, systems, policies/procedures and regulations
-Ability to balance compliance and audit concerns with customer experience expectations
-Proven customer experience skills
-Proven organizational and time management skills
-Proven sales management abilities
-Ability to build relationships and inspire trust across the organization
-Ability to present and convey information that influences and calls individuals to action
-Proficient math, accounting, debit and credit skills
-Strong verbal and written communications skills
-Ability to operate general office equipment
-Demonstrates good work habits, attendance and follows policies and procedures

Internal Associates:
¿ Rated above expectations on
Manager Standards
¿ Meeting goals in current role

Who You Are
- Bachelor degree in Business Administration or comparable college and/or business experience
- 3-5+ years leadership, associate development, branch operations experience, and management experience