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Sr. Business Analyst

at State of Colorado

Posted: 8/23/2019
Job Status: Full Time
Job Reference #: 2469986
Keywords: compliance

Job Description

Overall Job Objective

Department Information

***For the purposes of minimum qualification and comparative analysis, ONLY your State of Colorado job application will be reviewed.  Therefore, it is paramount that you clearly describe all of your relevant experience on the application itself.  Applications left blank or marked "SEE RESUME" will not be considered.***

***Visa sponsorships are NOT available.***

**This posting may be used to fill multiple positions and will remain open or be re-opened as needed until an adequate pool of qualified applicants is obtained.  Positions may be filled using this posting before the posting actually closes***

What We Do:
The Governor's Office of Information Technology (OIT) strives to impact the lives of all Coloradans to create a safer, happier and healthier state. We work to empower the State of Colorado with flexible technology that will drive sustainable and intelligent business decisions. We envision a future where the end-user experience shapes design, and data analytics transform how state government serves its residents.
At OIT, we recognize that "how" we deliver is as important as "what" we deliver. Our core values define our character, and each employee is expected to embody these values in all the work we do:
SERVICE:  Serving the people of Colorado
Intentionally and generously serving others for a better Colorado.
INTEGRITY:  Demonstrating credibility and sincerity in our work
Inspiring confidence and trust in the Governor's Office of Information Technology through our personal conduct.
TEAMWORK:  Collaboratively working together at OIT and across the state
Working cooperatively with others and engaging in constructive dialogue to overcome difficult challenges
RESPECT:  Appreciating and acknowledging the role, diversity, and contribution of those with whom we work.
Consistently conducting ourselves in a way that shows regard and thoughtfulness to others.
COURAGE:  Pushing boundaries to foster positive change
Proactively and positively pursuing the transformations necessary to address tough issues and drive innovation.
We foster new ideas.  We challenge the status quo and continuously ask, "How can we do this better?"  Then we take action and make a difference through novel processes and technology.
Why We Want You:
We want your expertise, positive energy, drive to succeed and love of this great state as we work to elevate the expectations Coloradans have of their government.
What You'll Get From Us:
At OIT you will find an opportunity to contribute meaningful work to support and serve Colorado residents. It's your chance to combine your love of technology with public service. Plus, you'll have great benefits, motivated team members, and opportunities for advancement.
Check out this video to see why our employees love working for the Governor's Office of Information Technology:

Description of Job

Job Summary 

The focus of a business analyst is to document, review and analyze an organization's business, including its intentions, business services, processes, and information needs to assist the organization to implement changes that lead to an improved operating environment. The business analyst serves as a conduit in the development of technology and process improvement solutions between the business unit, stakeholders, and solution delivery teams.  This position serves as a liaison with stakeholders to document a solid understanding of how the business is currently operating, future goals, and the steps required to achieve those goals. This understanding allows the business analyst to assist the organization in evaluating and defining existing and future business services, processes, organizational structure and other relevant information with the goal of identifying the best way to effect business change and achieve identified



The Senior Business Analyst participates in the establishment of processes to ensure business analysts are supplied with the processes, procedures, training, and tools needed to ensure successful client, co-worker and vendor interactions. In addition, the senior business analyst is responsible for: understanding the strategic vision of legislation and regulation; the mission and vision of associated stakeholder organizations; and the Office of Information Technology. This position is responsible for blending communication and strategies as a conduit toward understanding: the current business state; desired future business state; the required cultural, policy, business process, and rule; and changes to processes and / or technology needed to achieve those identified goals.


Operationally, the senior business analyst supports the organization by working with leadership, management, stakeholders, Office of Information Technology coworkers, vendors, and other business analysts to ensure tools and technology support the information gathering process, gap analysis, and subsequent traceability through development and support of User Acceptance Testing (UAT) for the identified project effort or solution, including those crossing agencies, programs, and customer alignments.


The Senior Business Analyst participates in, and may drive, the continuous improvement of process and procedure development, template development, and provides input on business analyst training and tools to ensure competency. The senior business analyst is adept at establishing a trusted relationship with clients and stakeholders and demonstrates the ability to successfully influence and implement change through these relationships. This position also handles simultaneous requests of varying complexity while building and maintaining relationships across customer functional groups, OIT functional groups, and vendors. A senior business analyst may also  provide mentoring to  Business Analysts across the enterprise.


The Senior Business Analyst is responsible for documenting the client's existing business processes at a high-level, and conducting and overseeing business process optimization activities with little to no supervision. The senior business analyst will work with other senior members of the organization to translate business problems or needs into business requirements and functional specifications in order to differentiate between technology opportunities and business process opportunities.  


The Senior Business Analyst is a position of responsibility; the position may act as in a lead role for specific projects and will exercise some control over the work product of others for those projects during the life of the project.


Essential Duties & Responsibilities:

Process Governance, Process Improvement, and Client Management  
  • Participation in business analysis processes to ensure consistency and continuity of customer requests through the establishment and continuous improvement of standardized processes and procedures, template and tool development, and approval.
  • Recommend changes to business analysis policies, processes, templates, tools, and standard operating procedures.
  • Participation in the Business Analysis Center of Excellence (BACoE) and support subcommittees, and working groups. 
  • Ensures the ability of business analysts to confidently present messages in a clear, concise, and articulate manner
  • Builds and sustains positive relationships with team members, stakeholders, and clients and is responsive to changes in client and stakeholder needs and expectations.
Requirements Analysis 
  • Assignment to complex, high-profile projects dealing with multiple, integrated systems with requirements that must be traced through the inter-related systems and multiple stakeholders across departments and perspectives that must be blended into the final solution.
  • Assignment to basic and medium complexity projects with or without integrated and / or inter-related systems.
  • Analyze and understand project scope and objectives based on discussions with stakeholders.
  • Elicit business requirements from project sponsors and stakeholders through research, focus groups, interviews, process flow creation, surveys, or other methods to determine the business need and associated resolution through process design, redesign and / or technology.
  • Validate, prioritize, refine, and organize requirements.
  • Interpret customer requests and business needs into requirements for technical  and non-technical process-based solutions that meet the customer's mission, project scope, and objectives.
  • Follow OIT policies and procedures, best practices, OIT project methodology, and industry standards in accordance with the International Institute of Business Analysis' (IIBA) Business Analysis Book of Knowledge.
  • Read and understand the legislation in full and accurately reflect regulatory requirements in requirements documentation and technical specifications for projects created as a result of a legislative action.
  • Prepare documentation at each of stage of the requirements phase, including deliverables such as Vision and Scope, Requirements Work Plans, Business Requirements Documents, Use Cases, Process Flows, and Functional Specifications. Ensure documents can be understood by business users and development team alike.
  • Identify test and use cases and develop plans for incorporating those test cases into the functional specifications and the overall user acceptance testing plan.
  • Review and provide feedback on coworker, other OIT staff, and vendor documentation of deliverables like Vision and Scope Reports, Requirements Work Plans, Business Requirements Documents, Use Cases, Process Flows, Solutions Options, and Functional Specifications. Ensure documents align with OIT and customers' mission, project scope and objectives, and can be understood by business users and development team alike.
Business Model Performance and Operational Analysis 
  • Work with business managers and staff to identify and understand their expressed and latent needs and concerns and the operational environment.
  • Analyze business trends, operational situations, flows and models, and gather input through observation or stakeholder interviews to formulate clear models of the current state, recommend possible improvements, and determine future state.
  • Collaborate with Solution Engineers and other identified OIT partners to provide recommendations and solution options while acting as a liaison between the business stakeholders and technical staff.

  • Continually improve and refine processes and procedures to ensuring consistency in the analysis and interpretation of customer or business need to determine high-level project and product requirements.
  • Determine detailed requirements, define scope, and identify business models.
  • Employ various tools like process mapping, root cause analysis and process optimization to complete analysis and formulate recommendations
  • Identify and recommend business process improvements, and assist customers in implementing and measuring process improvement endeavors that may or may not include a technology-based solution.
User Acceptance Testing and Requirements Traceability 
  • Support the User Acceptance Testing (UAT) effort to assess if the system can support day-to-day business and user scenarios and to ensure the system is sufficient and correct for business usage. Provide support to the customer to ensure their ability to validate requirements are met and the overall vision is achieved. To be successful, this activity will only occur after validation of successful unit, integration, and system testing, by other members of the OIT team, to ensure the application is ready to be tested by the end-users.
As part of solution validation, the BA will:
  • Aid the customer in writing user acceptance test (UAT) cases based upon the business requirements; and act as a liaison between project stakeholders, technical staff, vendor staff, and the testing organization during UAT.
  • Assesses the severity of defects, their impact on the business, which defects must be resolved before production implementation, and what can be done to mitigate the risks of the defects that cannot or will not immediately be resolved.
Policy and Rule Impact Assessment and Associated Revenue Impact and Management 
  • Assist OIT leadership, management, and Principal Business Analysts to address potential legislation through Fiscal Note requests to identify associated applications development impacts through the creation of Order of Magnitude (OOM) estimates.
  • Determine the impact of proposed legislation on Business Analyst Activities.

Additional Duties As Assigned 
  • Perform all other duties as assigned. 


Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Work Experience

  • At least 5 years relevant experience as a business analyst in progressively complex assignments and/or managing requirements for software application development, business process improvement, service delivery and customer satisfaction, or relevant experience in an IT service delivery role.
Education & Training 
  • Undergraduate degree from an accredited college or university in business, information technology, computer science, or related fields. (Relevant experience may be substituted for education at the hiring manager's discretion).
Preferred Qualifications
  • Master's degree from an accredited college or university in business, information technology, computer science, or related fields.
  • Relevant IT certifications (e.g., CCBA, CBAP, CSDP, PMP, etc.).
  • Advanced understanding of application design, development, testing, integration and support.
  • Public sector work experience as a business analyst.
  • Relevant Business Analyst or IT coursework.
Functional/Technical Knowledge & Skills 
  • Philosophical alignment with the IIBA Competency Model.
  • Excellent relationship-building and management skills, strong orientation toward collaboration and communication, and ability to earn trust and respect from a challenging customer base.
  • Ability to work independently with little to no supervision or guidance. 
  • Demonstrated understanding of process design, application design, development, testing, integration and support.
  • Skills in Six Sigma, ITIL, Lean, or other accepted process improvement methodology.
  • Ability to work with peer organizations to translate IT processes and tool strategies to support the day-to-day work efforts of the individual departments, driving towards greater efficiencies and higher quality deliverables.
  • Familiarity with a variety of software development methodologies such as Agile, Waterfall, etc., and a strong understanding of the suitability of these methodologies for certain development environments and types of applications.
  • Proven ability to operate, deliver, and succeed with a geographically dispersed customer base and technical partners.
  • Proven aptitude for time and task management.
Role Based Competencies 

Analytical Thinking
  • Interpret business needs into functional, nonfunctional and transitional requirements that serve as the basis for technical teams to develop solutions.
  • Interpret business needs into process modifications that serve as the basis for operational and business process change solutions.
Attention to Detail 
  • Complete all work with firm adherence to policies, procedures and established best practices and in accordance with industry standards wherever possible.
  • Subject all efforts to careful scrutiny to ensure the integrity of own work as well as project deliverables.
  • Provide support and mentoring for junior business analysts through review and editing of project deliverables.
Planning and Organizing 
  • Coordinate and facilitate meetings to elicit project requirements from stakeholders and communicate those requirements effectively to technical teams.
  • Recommend innovative ideas for greater efficiency in business or development processes or deliverables wherever possible.

Supplemental Information

ADA Accommodations: The Governor's Office of Information Technology believes that diversity and inclusion drive our success. OIT is an affirmative action and equal opportunity employer. In all aspects of the employment process, qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.  OIT is committed to providing reasonable accommodation to the known disability of qualified individuals to enable the applicant or employee to be considered for the position in question, to perform the essential functions of the position in question, or providing access to its services, programs, and activities, where the requested accommodation does not impose an undue hardship.  If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, otherwise participating in the employee selection process, and/or to perform essential job functions, please direct your inquiries to our ADA Coordinator at or call (303) 764-7911.

  • Conditions of employment: A pre-employment criminal background check will be conducted as part of the selection process, and/or other department-specific screens as required.  Felony convictions or conviction of crimes of moral turpitude or conviction of misdemeanors related to job duties may disqualify you from being considered for this position. May require agency-specific background checks to include Tax compliance and CBI fingerprint background check.
  • Some details to be aware of: Former employees of the State of Colorado who have not left in good standing will be reviewed on a case-by-case basis.
  • Comparative Analysis Process: is the selection process used to identify the applicant that fits the job the best from a qualified applicant pool.  Applications and applicants are compared to others in the pool to identify a top group.  Applicants will be notified of their status in the pool via email.
  • Travel- Travel to various Metro Denver locations may be required.
  • Visa Sponsorships are NOT Available