Urban Peak

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Outreach Case Manager

at Urban Peak

Posted: 8/13/2019
Job Status: Full Time
Job Reference #: 19 - 126

Job Description


Job Title:

Outreach Case Manager

Job Number:

19 - 126


Colorado Springs


40 – Outreach

Reports to:

Program Manager



FLSA Status:



Urban Peak Colorado Springs (UPCS) serves approximately 600 youth each year. In order to meet the holistic needs of these young adults, UPCS provides wraparound services like outreach, shelter, substance abuse and mental health counseling, medical assistance, family reunification assistance, case management, education services, employment assistance, affordable housing options, and recreational activities. These services prepare youth to leave the dangers of street life, reunite with their families or take steps toward self-sufficiency.

The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.


Under the supervision of the Program Manager, the Outreach Case Manager will be responsible for connecting with youth on the streets to build healthy and strong relationships with these youth in hopes of helping them on their path to self-sufficiency. The Outreach Case Manager acts as a liaison to inform youth, the community, and businesses about the services offered by Urban Peak to promote the health, safety, and well-being of homeless and runaway youth and to assist them in permanently exiting the street life. Other duties include coverage of the shelter, outreach on the streets, intensive and basic needs case management, facilitation of groups, classes, and activities. This position will ensure that interactions, interventions and environments at Urban Peak are trauma informed and emphasize the physical and emotional safety of youth and staff.


  • A Master’s degree in social work, psychology or a related field and a minimum two (2) years’ of experience working with youth; or a Bachelor’s degree in human services or related field and a minimum three (3) years’ of experience working with youth; or high school diploma or equivalent with a minimum five (5) years’ full-time experience working high-risk youth
  • Experience in providing trauma informed care or willingness to adapt this approach is required
  • Experience, competence, sensitivity and ability to connect well and work effectively with the homeless youth community, especially youth who identify as LGBTQ, or are often difficult to engage, mentally ill, addicted to substances or otherwise impaired
  • Skill in oral and written communications
  • Skill in negotiating and mediating, particularly in sensitive situations as well as some skill in crisis intervention and de-escalation
  • Able to communicate effectively with a diverse population
  • Able to make independent judgement and sound decisions using available information while maintaining appropriate confidentiality
  • Able to function as a member of a multi-disciplinary team and work with collaborating agencies
  • Able to manage tasks and activities in an environment that’s sometimes includes conflict and chaos
  • Must be team-oriented and able to coordinate with various departments and staff
  • Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel)
  • May be required to obtain QMAP certified or eligible for QMAP certification
  • Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency and/or transport youth using an Urban Peak vehicle and an approved personal vehicle
  • Must pass both federal and state background checks
  • Must pass pre-employment TB screening
  • Attendance and punctuality are basic job requirements in this job description

JOB DUTIES           

The job duties of this position are performed personally, in cooperation with your supervisor, and/or in coordination with other staff. Additional work functions and duties may be assigned.

All Outreach Case Manager positions will be responsible for performing the general work duties listed:

General Job Duties

  • Actively represent Urban Peak in the community to persons interested in the issue of homelessness for education, funding, and advocacy purposes
  • Works collaboratively with shelters to identify homeless persons living in the shelter that need assistance accessing services and housing
  • Attends all required staff meetings and client reviews, being prepared to address client issues.
  • Assists in conducting yearly Point In Time survey
  • Attends professional trainings as required
  • Accompanies youth on group outings (e.g., DMV, movies, and other recreational activities)
  • Educates and trains volunteers in all aspects of working with youth who are homeless or at high risk of homelessness
  • Actively engage youth on the streets, in the shelter, and other Urban Peak programming
  • Accountable to all defined outcomes, both individually and team level
  • Provide HIV & HEP C testing to Urban Peak clients
  • Track and maintain supplies, as well as place orders, arrange for pick-up, and communicate clear standards of proper use and storage of these items

Case Management and Referrals

  • Collaborates with homeless service providers in the community and Urban Peak programs to provide optimum coordination, communication and continuity of services
  • Assists youth into permanent housing and/or family reunification and provide referrals for supportive services to help maintain stability
  • Accepts referrals from other agencies and works collaboratively with staff of all agencies to provide contact and to support additional goals
  • Implements individual assessments and develops case plans with participating youth to identify needs and provide appropriate resources and services

Milieu Supervision

  • Develops relationships with homeless/runaway youth to encourage and assist them in moving from the streets into housing or appropriate reunification with parents/legal guardians, or networks of support
  • Provide milieu supervision through a trauma informed approach, working to ensure the physical and emotional safety of the youth and their environment
  • Provide youth direction and referrals and cultivate relationships that could eventually move to case management
  • Provide programming that supports the building of healthy relationships
  • Work with youth to maintain cleanliness of the environment
  • Provide de-escalation and crisis intervention, phone counseling and support of milieu as necessary
  • Work as a team to provide coverage of all areas of the shelter during open hours


  • Accurately document all services including assessments, case notes, service plans, and specific services received by client into HMIS
  • Collect and maintain accurate data on an ongoing basis
  • Maintain clear and effective communication with other staff regarding clients
  • Work to ensure client confidentiality

Intakes and Assessment

  • Complete thorough intakes in a manner that begins to establish comfort and trusting relationships
  • Assess the level of need and intent of youth and make recommendations regarding youth’s involvement in other Urban Peak programs


  • Work to provide street youth resources through street outreach using a trauma-informed approach
  • Will work to achieve daily, monthly, and yearly goals (both team and individual) establish in conjunction with the supervisor
  • Develop, implement, and maintain programming to deliver resources and knowledge to youth on the streets as well as to build community with youth on the streets
  • Seek out and build trusting and healthy relationships with youth who are not yet accessing other services at Urban Pea
  • Attend Human Trafficking events and represent Urban Peak in Human Trafficking efforts within the community


This is a full time position.  The typical work schedule is Monday – Friday; 9:00 a.m. to 5:00 p.m. with flexibility based on need on clients and community.  This position also requires rotating on call.  This position may require some weekends and/or evenings to support and attend Urban Peak events. 


The starting salary for this position is 16.83 per hour.  Our benefits package includes life, disability, medical & dental insurance, 403(b) plan, paid time off, sick time bereavement time, jury duty, holidays and a RTD Eco Pass.


Please submit cover letter, resume, and the names and telephone numbers of three (3) professional and/or academic references to:

Urban Peak Colorado Springs

ATTN:  Human Resources

423 E Cucharras

Colorado Springs, CO 80903

Email:  coloradosprings@urbanpeak.org

All attachments should be in Microsoft Word (.doc) or portal document format (.pdf).  In the subject field of the email include  the job number, job title, and your first and last name.  (Example: 012345 – HR Specialist – Doe, Jane). 

This position will be filled as soon as a qualified candidate is identified.  Due to limited staffing resources we are unable to respond to phone inquiries, including calls to check on the status of a submitted application.  Applicants will only be contacted if selected for an interview.  This job announcement is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the position.

Urban Peak is an equal opportunity employer and seeks a diverse pool of applicants.