U.S. Bank

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Elavon Strategic Account Services - Healthcare Account Manager 1

at U.S. Bank

Posted: 12/6/2018
Job Reference #: 180044256

Job Description

Builds and maintains effective long-term relationship and a high level of satisfaction with assigned client accounts. Interacts with clients and other departments to constantly improve operational standards and support client needs by contributing to strategic plans and reviews; implementing production, productivity, quality, and customer service performance standards; continually evaluating processes and procedures; making recommendations for process improvement and communicating to the client as appropriate; and providing training to clients as needed. Exercise judgment and make decisions that have positive operational impacts on the business line.


Basic Qualifications
- Bachelor's degree, or equivalent work experience
- Zero to one year of client management experience

Preferred Skills/Experience

- Healthcare knowledge
- General awareness of business, financials, products/services and the market
- Emerging relationship building skills
- Strong problem-solving skills
- Basic knowledge of account management, project management, operations and logistics
- Ability to manage multiple tasks/projects and deadlines simultaneously
- Proven customer service/relations skills, including situational leadership and dispute/conflict resolution
- Strong presentation, interpersonal, verbal and written communication skills