Vivage Quality Health Partners

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Helpdesk Technician

at Vivage Quality Health Partners

Posted: 5/24/2019
Job Reference #: 3278
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Job Description

  • Job LocationsUS-CO-Lakewood
    Requisition ID
    2019-3278
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Help Desk Technician I

    • Do you naturally love to problem solve?
    • Are you able to troubleshoot quickly and come up with alternative solutions?
    • Do you effectively communicate with people?

    At Vivage, we’re recognized as a national leader driving high quality service innovation for seniors and value for our investors. "Vivage” means "celebrating aging” inspiring our focus to create innovative and customer-driven models filled with personalized and meaningful living experiences.

    We are a senior health care, solution driven company which provides right care….. right place…..right time. Our Mission, Vision and Pillars of Commitment have come from our collective personal awareness and professional dedication to the importance of each person we serve, each employee we work with, and each business partner we have. At Vivage we bridge today’s healthcare opportunities with innovative strategies and solutions.

    OVERVIEW OF THE ROLE

    The Help Desk Technician fields all Help Desk calls from Vivage users and creates the initial record of the request; resolves most end-user problems over the phone, but visits the facility if needed. Passes all Level Two requests on to Systems Administrator and contacts third-party vendors for warranty service repair.

    Responsibilities

    Technical Support: 80% time

    • Provide technical software, hardware and network problem resolution to all Vivage end users and internal network
    • Perform question/problem diagnosis and guiding users through step-by-step solutions
    • Provides one-on-one end-user problem resolution over the phone and by remote desktop for Vivage computer (PC) software
    • Troubleshoot network printer problems

    Hardware/Software Troubleshooting 20%time

    • Delivers, tags, sets up, and assists in the configuration of end-user PC desktop hardware, software and peripherals
    • Diagnoses and resolves end-user network or local printer problems, PC hardware problems, e-mail, Internet, VPN, and local-area network access problems
    • Ability to install, configure and maintain personal computers, networks and related hardware and software

    Qualifications

    SKILLS AND KNOWLEDGE:

    • Knowledge of computer and/or network security systems, applications, procedures and techniques
    • Skill in organizing resources and establishing priorities

    EDUCATION AND EXPERIENCE:

    • Associates Degree or one (1) year help desk experience

    We are an Equal Opportunity Employer

    Application Instructions

    Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!