Volunteers of America, Colorado

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Supportive Services Specialist, ReEntry

at Volunteers of America, Colorado

Posted: 5/6/2019
Job Reference #: 17460
Categories: Other/General

Job Description

Title:Supportive Services Specialist, ReEntry
City:Colorado Springs
Type:Full Time
Salary:$17.88 per hour
Work Schedule:Monday - Friday 8:00 a.m. – 5:00 p.m.

SCOPE: The Supportive Services Specialist directs and facilitates the delivery of appropriate housing stability and support services for homeless and nearly homeless participant Households as indicated by Housing First, Trauma Informed Care, and Critical Time Intervention service modalities. Job duties include conducting needs-based and program eligibility assessments, engaging in community outreach, providing case management services, and program-wide service coordination. Further, Supportive Services Specialists may develop specialty areas including: housing, employment, legal services, benefits, or others as indicated by the needs of the program.


Responsible for identifying and serving the unique needs of Participant Households participating in the RRH Program and utilizing screening and assessment tools and ensuring the completion of needs-based screenings.

Responsible for understanding and implementing the RRH program according to PROGRAM FUNDER and VOA standards and expectations; maintains a clear understanding of the RRH Program Guide.

Develops, directs and monitors the implementation of quality Housing First/CTI-based supportive services tied to housing stability. Coordinates with the entire RRH team to deliver services most appropriate to meet the needs of presenting households.

Conducts community-wide outreach to identify homeless and nearly homeless Participant households presenting with substantial barriers to housing stability.

Provides case management services to participating participant households.

Supports team members by serving as a resource for analyzing and solving problems, and staying abreast of current issues and theories within the field.

Assists Clinical Program Manager with the annual program self assessment review process and continuous quality improvement planning for the RRH Program.

Attends orientations, trainings, education programs, staff meetings, community meetings, conferences and workshops as requested and applicable to meet the needs of the position

May provide training and mentorship to other RRH grantees regarding best practices in Participant and homeless services and general funder expectations.

Clearly documents all client interactions along with required eligibility and demographic information.

Performs duties in a professional manner by maintaining the confidentially of all information and by participating effectively within and across teams.

Performs all other duties as assigned.


Bachelor’s degree in human services, social work, or a closely related field or related experience.

One year of direct human services experience; experience with homeless preferred.

Proficient in the use of Windows and web-based application and office software.

Good organizational skills and ability to communicate effectively verbally and in writing.

Must possess a Colorado driver’s license and state-mandated automobile insurance.

Must complete program credentialing process, to include background checks necessary to access correctional institutions, within 12 weeks of hire.

Must maintain program credentialing standards.

Benefit eligibility is based on job type/status


4 paid days off to use throughout the year upon hire!
Employee Discount Program
Paid Holidays
Paid Time Off
Pension and 403b Retirement Plan
Health, Dental, Vision, Pet Insurances
Life Insurance (Including Accidental Death & Dismemberment)
Short Term & Long Term Disability
Employee Assistance Program
Accident Insurance