Welk Resorts

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In-House Marketing Manager

at Welk Resorts

Posted: 9/25/2019
Job Status: Full Time
Job Reference #: 942f2648-585c-4a30-b289-01eb16ba6960
Keywords: supervisor

Job Description

Essential Duties and Responsibilities (other duties may be assigned)
Resort Wide:
 Consistently follow the Welk Resort’s I-Serve service standards at all times.
 Follow all company and department policies and procedures.
 Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
 Adhere to attendance policy and report to workstation at scheduled start time.
 Propose ideas or find ways to improve services, systems, and/or procedures.

Department:
 Schedule Agents to cover all shifts.
 Recruit, Hire, Train as you deem appropriate
 Handle guest challenges as they arise.
 Write up agents who are not meeting performance standards
 Consistently keeping an eye on tour flow to ensure we are squeezing every possible tour out of every shift to make sure we do not fall short.
 Assist in offsite concierge programs.
 Assist and manage any quarterly marketing events
 Approve time sheets
 Assist in distributing slots on weekends.
 Distribute manifest in a timely manner.
 Supply reports upon upper management requests.
 Manage Pre-arrival day to day operations.
 Help implement any new ideas that arise
 Anything else supervisor tasks you to do.