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In-House Marketing Manager
at Welk Resorts
Essential Duties and Responsibilities (other duties may be assigned)
Consistently follow the Welk Resort’s I-Serve service standards at all times.
Follow all company and department policies and procedures.
Attend safety meetings, keep the workplace in safe condition, and work in a safe manner.
Adhere to attendance policy and report to workstation at scheduled start time.
Propose ideas or find ways to improve services, systems, and/or procedures.
Schedule Agents to cover all shifts.
Recruit, Hire, Train as you deem appropriate
Handle guest challenges as they arise.
Write up agents who are not meeting performance standards
Consistently keeping an eye on tour flow to ensure we are squeezing every possible tour out of every shift to make sure we do not fall short.
Assist in offsite concierge programs.
Assist and manage any quarterly marketing events
Approve time sheets
Assist in distributing slots on weekends.
Distribute manifest in a timely manner.
Supply reports upon upper management requests.
Manage Pre-arrival day to day operations.
Help implement any new ideas that arise
Anything else supervisor tasks you to do.