Welk Resorts

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Marketing Manager - AMS Denver

at Welk Resorts

Posted: 10/2/2019
Job Status: Full Time
Job Reference #: 998d1073-3eb1-4cb4-bc6f-f2a3717ccd9e
Keywords: operations

Job Description

Essential Duties and Responsibilities (other duties may be assigned):

  • Ensure the ethics and integrity of the Welk business platform are supported throughout all aspects of operations as directed by the Regional Marketing Director.
  • Professionally support our Alliance Partners by personally upholding the highest level of professional conduct as well as all elements of the team.
  • Model, build and maintain schedules ensuring proper coverage on all events and partner locations.
  • Address and resolve guest challenges in a professional manner, communicating each occurrence through the Vice President’s office.
  • Evaluate all current associates and program components to determine feasibility of continuation, refinement or change in order to meet budgeted requirements.
  • Define existing scripts, packages and incentives in order to ensure immediate production improvement. 
  • Responsible for recruiting, training and coaching all agents.
  • Complete coaching and tracking functions as needed including: scheduling, corrective action, performance tracking, agent disciplinary meetings, and termination of department personnel.
  • Understand the AMS Marketing budget in order to ensure adherence to cost and performance criteria.
  • Review departmental expenses on a weekly basis including: payroll, SPIFF contests and hourly totals to ensure adherence to budget.
  • Become familiar with all system elements of existing AMS Marketing Program and define necessary changes in order to streamline and enhance the process.          
  • Provide assessment of IT and field supply needs in order to ensure agents focus on production.
  • All other duties as assigned.