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Professional Services (PS) Client Partner- Contact Center - Denver

at RingCentral

Posted: 3/10/2019
Job Reference #: ouDe9fwe
Keywords: professional

Job Description

Description

Professional Services (PS) Client Partner

The Professional Services (PS) Client Partner is a key member of the RingCentral PS sales team having primary responsibility for providing pre-sales professional services support for the RingCentral portfolio. Interacts directly with all levels of management on the customer accounts including the executive management team (CEO, CTO, COO, CIO, etc.) Identifies key customer requirements and presents RingCentral solutions that meet those requirements.



Key Responsibilities:

Lead and oversee approval for scoping, planning, cost estimating, and pricing of consulting projects. This includes statement of work development and risk assessment, including but not limited to defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and the translation of the client's business requirements into specific deliverables

Establish and grow a productive relationship with Sales Team to ensure achievement of team goals in new customer acquisition and customer retention.

Provide accurate forecasts of Professional Services bookings on a monthly basis.
Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, escalation of issues

Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals

Provide engagement oversight for project portfolio

Manage day-to-day relationships with client stakeholders and resolution of all issues

Direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants

Transfer industry, technical, and product knowledge to customers.

Keep up-to-date on relevant competitive solutions, products and services.

Qualifications:

[Bachelor or Master's (preferred) degree in a technical or business discipline
At least 5-7 years' experience in selling and delivering consulting services (background in selling and delivering consulting services should be extensive and allow for examples of engagements where you were the primary leader of solution sales of more than $500,000 per account)

Knowledge and demonstrated operating experience in one or more of the following areas of specialization: Voice, Video, Mobile Communications, Fixed Mobile Convergence

VoIP, Mobile, and Video background

Understanding of customer communications requirements for enterprise business markets.

Demonstrated ability in developing proposals, creating value propositions, and selling up to seven figure consulting engagements

Effective engagement estimation capabilities

A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services

Proven ability to sell follow-on service engagements to existing clients

Ability to travel frequently (up to 25%) within assigned geography

Pre-Sales quota carrying experience required.

Strong telecommunications background (with telephony and Soft Switch emphasis preferred).

RingCentral product experience and/or relevant experience in key competitor offerings in technology area of emphasis are preferred.